Needle
Sports are a United
Kingdom of Great Britain (UK) based retailer. We
are happy to ship goods overseas, however we would like to point
out some of the problems that may occur. Here are some general
notes which answer the most commonly made enquiries regarding
sending goods to countries outside of the UK. Please read our
notes for
UK Customers before reading this page, as they explain
more about how buying climbing gear on our website works.
All our prices
are in UK pounds sterling (£ - this symbol may not show
up on your computer or may show up as a question mark (?)). A
very approximate price is also given in US Dollars ($). To check
the approximate exchange rate click here http://www.xe.com.
Goods are charged at the rate that applies at the moment our bank
processes the order, not at the moment you place it.
For countries within the European Economic Comunity (EEC) the prices are as shown, plus you will have to pay postage (see below). Current (as of May 2004) member countries of the EEC are:
For all non-EEC Countries, (ie any not on the list above, and also the Channel Islands): as a non-EEC citizen, you will not have to pay UK Value Added Tax (VAT). This tax is included in the price shown and is currently 17.5%. It applies to all items except children's clothing, books and maps.Often this will more or less equal the cost of shipping. Our software (and your order acknowledgement) is not able to display this but you can easily work out the cost of your goods: Cost of item/order = 100.00, divide by 117.5 = 0.85, multiply by 100 = 85.11. This is the price without VAT. NB: You must state on your order that you are a "non-EEC citizen". Be aware however that you may have to pay import duty &/or VAT when importing goods into your own country. Also your credit card company may charge you a fee for foreign currency transactions. Needle Sports cannot be held responsible for any such charges. To combat fraud, we check all overseas orders with our bank to make sure that customer credit card details and addresses match up. BFPO: British Forces Posted Overseas may not have to pay VAT if they are stationed outside the EEC. To ascertain this we need to check your BFPO number with the VAT authorities on each occasion. Unfortunately this is rather a time consuming procedure so we are only prepared to do it for orders totalling over £30.
Postage (shipping)
is not included in the price for overseas orders. To see the estimated
cost of shipping please follow the order procedure through two stages
until it appears. At this point you can cancel the order if you wish.
Please note that this is only an estimated cost, and, if anything,
it is likely to be an overestimate.
Heavy goods (typically over 1Kg) are shipped via Parcel Force International Standard which generally gives shipping times of a week to two weeks, but this varies greatly from country to country. Also your parcel may get delayed in customs, and/or via internal mail once it actually reaches your country. These are the estimated costs that are displayed when you checkout. However, lighter goods (typically under 1Kg) are shipped via Royal Mail Airmail or Packet Post (a cheaper service that only applies to packets whose length, width and depth combined is no more than 900mm, and whose greatest single dimension is no more than 600mm). Both these websites can be consulted for an indication of costs. Unfortunately our website software cannot cope with these varied methods of posting and so you will find light parcels will generally show a much higher postal cost than you will actually be charged. Also the shipping cost includes an insurance fee of £10 which will only be applied to parcels whose trade value is over £150. Rest assured, you will only be charged the actual cost, not the estimated cost, and if shipping is likely to cost more than shown we will contact you prior to despatch. BFPO: British Forces Posted Overseas will not need to pay a postage charge if the goods are posted to a UK BFPO address. However, there is a weight limit on this service of 2Kg, so heavier items are best shipped to a standard UK address.
All our boot sizes
are in UK (7, 7.5, 8 etc) or European Sizes (41, 42, 43 etc). These
are different from USA sizes. Boot sizes vary from manufacturer to
manufacturer and even between different models from the same manufacturer.
Click for a Size
Conversion Chart. Clothing sizes where given are often in
inches (eg 24"). One inch = aproximately 2.5cm. The clothing
sizes S, M, L etc vary enormously in actual size from one manufacturer
to another. The best rule is if in doubt do not order!
Finally, there
is the problem of what to do with items that do not fit. You can of
course return them unused complete with their packaging for a refund
but this will not cover any of your postage or import costs. In general
we would urge overseas buyers to buy items (especially boots and clothing)
in their own country if possible and only buy from us things that
they are unable to obtain locally.
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