Postage & Delivery

United Kingdom shipping prices

(excluding Channel Islands – see details at the bottom of the page)

Standard Delivery 4-10 Working Days*

 

Order total over £30

FREE

Order total under £30

£2.50

Telephone order - Sorry we do not take orders over the phone

-

We are unable to offer premium or expedited delivery services during the current Covid-19 epidemic.

*A working day is any day from Monday to Friday, excluding Bank Holidays.

United Kingdom Delivery Services

UK Standard Delivery Service: UK Standard Delivery Service: We aim for your parcel to arrive within 3-10 working days although this could take longer if there are extra delays due to Covid-19.

Parcels will be sent either by a Royal Mail 48 service, Royal Mail tracked service or by courier. Please bear in mind that most of these postal services do not deliver on Saturday, Sunday or Bank Holidays.

We regret that our premium and expedited delivery services have been suspended until further notice due to the Covid-19 epidemic.

Will someone need to sign for my parcel?

Most standard service parcels will not need a signature although some parcels which are larger or of higher value may need someone at home to receive them. Please be prepared to follow social distancing measures when receiving your parcel allowing the driver to place the package on the ground for you to pick up after they have stepped back.

The driver may leave your parcel without a signature upon request and although we are happy to add instructions to the parcel, we cannot guarantee that these instructions will be followed.

You can add instructions during checkout such as "If out leave in porch" for example. If you request that a parcel be left anywhere where it will not be signed for, and the carrier claims that they followed your instructions, and the parcel has disappeared then that is your loss, not ours.

You will also have the opportunity to add an alternative delivery address at checkout.

Yes, you can collect from our shop in Keswick. We are busy working in the background even though the shop itself is currently closed.

Please make your order online, select ‘Collect from Needle Sports’ as your method of delivery and once the order is complete, email or call us to arrange a collection time. If we are here, we can have orders ready fairly quickly but we might not be here every day at the moment, so definitely get in touch to check.

Yes. Standard UK shipping costs apply if the goods are posted to a BFPO address. Items will be sent by Royal Mail or by Parcelforce. The BFPO weight limit is 30kg. There are exceptions though including war zones and some ships. It is your responsibility to check the BFPO postcode is eligible. NB When ordering, if your parcel should go to a BFPO address in the UK and you must select UK as country for delivery (if any other country is selected then your parcel may not reach the intended recipient and you will get charged for postage overseas!)

Is there anything else I need to know?

We will do our very best to get your parcel to you as expected. If you are out, carriers may leave a card for you to collect the parcel or call them to re-arrange delivery. If a parcel comes back to us due to failed delivery you will be responsible for the cost of re-sending the parcel.

You may be familiar with our little shop in Keswick and all our mail orders are sent from here. We keep as much stock as we can manage and restock regularly. If an item is out of stock it is probably already on order from our suppliers.

We aim to contact customers if we are out of stock of one or more items from an order and there is a delay of more than a few days. We may send in stock items initially and out of stock items to follow or we may send everything together when in stock. We will treat each order on a case by case basis. For international orders we will send everything together. Please contact us if you need to.

You should have received a confirmation email with your shipping details including tracking numbers where applicable so you can search the carrier's website for the latest tracking information.

Please bear in mind that parcels are taking longer than usual and make allowances for this when ordering.

If you have been unable to locate your parcel using any of these methods then please contact us by email; info@needlesports.com

Please note that we will only have limited cover to answer phone calls at the moment and are not working our usual 7 days/week (and neither is anyone else) so any non-delivery issues may take longer to resolve.

Please be aware that parcels are taking longer than usual during the restrictions around Covid-19, so please do not order from us if you are in a hurry or have a deadline. Parcels are being delayed at every stage of their journey.

We accept online payment by Paypal or by credit card. Delivery must be to the same address to where the card is registered. Once we have received your order we may contact you for further confirmation that you are the cardholder as this is sometimes recommended by our bank. We regret that we are unable to take orders over the phone. We do not accept orders where the delivery address is an International forwarding agency or freight company, and such orders will be cancelled and refunded.

Channel Islands Delivery: we will send your parcel by Royal Mail or by courier and a signature may be required upon delivery. To benefit from VAT free shopping, you will need to select ‘Delivery to an International Address’ at checkout and then select ‘UK-Channel Islands’ as your country. Priority services are not available for the Channel Islands.

International Delivery: we will use a Royal Mail or courier service which will need signing for upon receipt. Delivery time depends on location, but we would expect your parcel to arrive within two weeks. A signature will be required upon delivery.

It is worth noting that some items will be sent in a box for protection during transit so the shipping price at checkout may reflect this. An example would be a sleeping bag weighing 1.6kg which may fall into the 2kg+ shipping price.

If we are out of stock of one or more items, we will contact you by email to let you know your options.

Please Note: We regret that due to the current sanctions against Russia incurred as a result of its invasion of the Crimea, we are unable to find carriers willing to transport parcels to Russia and so we can no longer accept orders for shipping to Russia.

Up to 0.5kg 0.5kg to 2kg 2kg to 3.5kg 3.5kg to 5kg 5kg to 6.5kg 6.5kg to 8kg 8kg to 9.5kg 9.5kg to 11kg 11kg to 12.5kg 12.5kg to 14kg 14kg to 15.5kg 15.5kg to 17kg 17kg to 18.5kg 18.5kg to 20kg 20kg+
£10 £15 £20 £20 £25 £25 £30 £30 £35 £35 £40 £40 £40 £40 POA

Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina , Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Merino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City

Up to 0.5kg 0.5kg to 2kg 2kg to 3.5kg 3.5kg to 5kg 5kg to 6.5kg 6.5kg to 8kg 8kg to 9.5kg 9.5kg to 11kg 11kg to 12.5kg 12.5kg to 14kg 14kg to 15.5kg 15.5kg to 17kg 17kg to 18.5kg 18.5kg to 20kg 20kg+
£12 £20 £35 £50 £70 £90 £110 £140 £150 £160 £170 £180 £190 £200 POA

Worldwide delivery to all other countries

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