Postage & Delivery

(excluding Channel Islands – see details at the bottom of the page)

Standard Delivery 3-8 Working Days*

     Order total under £30

     Order total over £30




Telephone order - Sorry, to combat fraud, we do not take orders over the phone


ROYAL MAIL Tracked 24 1-2 Working Days


DPD Priority Next Working Day


*A working day is any day from Monday to Friday, excluding Bank Holidays.

UK Standard Delivery Service: We aim for your parcel to arrive within 3-8 working days although this could take longer if there are extra delays due to Covid-19. Parcels will be sent either by a Royal Mail 48 service, Royal Mail tracked service or by courier. Please bear in mind that most of these postal services do not deliver on Saturday, Sunday or Bank Holiday. Our premium and expedited delivery services have been suspended until further notice due to the Covid-19 situation.

UK Priority Delivery Services: These are faster postage services that you elect to pay for. Your order goes to the front of the queue and we will send your parcel the same day if you order before 1pm on a weekday. Parcels will be sent by the listed carrier for the service selected. NB Our Priority Services are not available to all UK postcodes; exceptions include the Scottish Highlands and all UK islands. You will be offered services appropriate to your postcode at checkout.

DPD Priority Services: Select one of our DPD Priority services and avoid the hassle of waiting around all day for your delivery. DPD will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your parcel on a real-time map, all the way down to a final 15-minute time slot.

DPD will also offer you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local DPD depot or participating DPD Pickup shop, or upgrade to delivery before 12:00.

Will someone need to sign for my parcel? Most standard service parcels will not need a signature on delivery, although some parcels, which are larger or of higher value may need one. Parcels sent by Priority services will definitely need a signature on delivery. However, the driver may leave your parcel without a signature upon your request, and although we are happy to add intructions to an unsigned for parcel as to where it should be left, we cannot guarantee that these instructions will be followed. You can add instructions during checkout such as "If out, leave in porch" for example. But please note that if you request that a parcel be left anywhere where it will not be signed for, and the carrier claims that they followed your instructions, and the parcel has subsequently disappeared, then that is your loss, not ours.

Alternative Delivery Address: When you pay, we need you to use the address that your payment method is registered to but you will have the opportunity to add an alternative delivery address at checkout.

Yes - There are two options:

1. Your parcel can be delivered your nearest 'DPD Pickup' shop. Simply choose one of our DPD services for delivery and then divert your parcel whilst in transit using your DPD Predict email or SMS. You can find your local DPD Pickup shop here.

2. Click and collect from us at Needle Sports in Keswick. You can select to collect instore at checkout and there is no delivery charge. Orders can be ready in an hour or two but, if you are aiming to arrive sooner, then let us know and we will try to accommodate this. Select Click & Collect at checkout, enter your postcode and click on the Needle Sports pin at the centre of the map.

Yes. Standard UK shipping costs apply if the goods are posted to a BFPO address. Items will be sent by Royal Mail or by Parcelforce. The BFPO weight limit is 30kg. There are exceptions though including war zones and some ships. It is your responsibility to check the BFPO postcode is eligible. NB When ordering, if your parcel should go to a BFPO address in the UK and you must select UK as country for delivery (if any other country is selected then your parcel may not reach the intended recipient and you will get charged for postage overseas!)

We will do our very best to get your parcel to you as expected. If you are out, carriers may leave a card for you to collect the parcel or call them to re-arrange delivery. If a parcel comes back to us due to failed delivery you will be responsible for the cost of re-sending the parcel.

You may be familiar with our shop in Keswick - all our mail orders are sent from here. We keep as much stock as space allows and restock regularly. If an item is out of stock it is probably already on order from our suppliers. Our website reflects the realities of the outdoor market with virtually all books and maps, climbing gear and general outdoor kit being available to back order - ie you can order it even if we don't have it in stock. This is because in our experience these items are nearly always available from suppliers within a few days (the efficient ones) or a few weeks (the others!). Seasonal items, by which we mostly mean clothing, are a different matter. Generally, once an item of clothing is sold out at the supplier's there will be no more stock for at least 6 months, if not 12. For these items therefore we do not allow back order, but you can request an automatic email be sent to you when it comes back into stock - just click the button next to the item and fill in your email address.

We aim to contact customers if we are out of stock of one or more items from an order and there is a delay of more than a few days. We may send in stock items initially and out of stock items to follow or we may send everything together when in stock. We will treat each order on a case by case basis. For international orders we will send everything together. Please do not hesitate to contact us if you need to.

You should have received a confirmation email with your shipping details including tracking numbers where applicable so you can search the carrier's website for the latest tracking information.

Please bear in mind that parcels are taking longer than usual and make allowances for this when ordering.

If you have been unable to locate your parcel using any of these methods then please contact us by email;

Please note that we will only have limited cover to answer phone calls at the moment and are not working our usual 7 days/week (and neither is anyone else) so any non-delivery issues may take longer to resolve.

Please be aware that parcels are taking longer than usual during the restrictions around Covid-19, so please do not order from us if you are in a hurry or have a deadline. Parcels are being delayed at every stage of their journey.

We accept online payment by Paypal or by credit card. Delivery must be to the same address to where the card is registered. Once we have received your order we may contact you for further confirmation that you are the cardholder as this is sometimes recommended by our bank. We regret that we are unable to take orders over the phone. We do not accept orders where the delivery address is an International forwarding agency or freight company, and such orders will be cancelled and refunded.

Channel Islands Delivery: we will send your parcel by Royal Mail or by courier and a signature may be required upon delivery. To benefit from VAT free shopping, you will need to select ‘Delivery to an International Address’ at checkout and then select ‘UK-Channel Islands’ as your country. Priority services are not available for the Channel Islands.

International Delivery: we will use a Royal Mail or courier service which will need signing for upon receipt. Delivery time depends on location, but we would expect your parcel to arrive within two weeks. A signature will be required upon delivery.

It is worth noting that some items will be sent in a box for protection during transit so the shipping price at checkout may reflect this. An example would be a sleeping bag weighing 1.6kg which may fall into the 2kg+ shipping price.

If we are out of stock of one or more items, we will contact you by email to let you know your options.

Please Note: We regret that due to the current sanctions against Russia incurred as a result of its invasion of the Crimea, we are unable to find carriers willing to transport parcels to Russia and so we can no longer accept orders for shipping to Russia. We apologise to Russian mountain lovers for this as we realise that they probably have little say in their country's foreign policy.

Up to 0.5kg 0.5kg to 2kg 2kg to 3.5kg 3.5kg to 5kg 5kg to 6.5kg 6.5kg to 8kg 8kg to 9.5kg 9.5kg to 11kg 11kg to 12.5kg 12.5kg to 14kg 14kg to 15.5kg 15.5kg to 17kg 17kg to 18.5kg 18.5kg to 20kg 20kg+
£10 £15 £20 £20 £25 £25 £30 £30 £35 £35 £40 £40 £40 £40 POA

Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina , Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Merino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City

Up to 0.5kg 0.5kg to 2kg 2kg to 3.5kg 3.5kg to 5kg 5kg to 6.5kg 6.5kg to 8kg 8kg to 9.5kg 9.5kg to 11kg 11kg to 12.5kg 12.5kg to 14kg 14kg to 15.5kg 15.5kg to 17kg 17kg to 18.5kg 18.5kg to 20kg 20kg+
£12 £25 £45 £65 £85 £105 £125 £145 £165 £185 £200 £220 £240 £250 POA

Worldwide delivery to all other countries

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