Postage & Delivery

(excluding Channel Islands – see details at the bottom of the page)

Standard Delivery 3-5 Working Days  
Order total over £30 FREE
Order total under £30 £2.50
Telephone order - Sorry we do not take orders over the phone -
ROYAL MAIL Tracked 24 1-2 Working Days


Priority Timed Delivery (Monday - Friday) Order before 3pm for same day dispatch  
DPD Priority Next Working Day £5.50
ROYAL MAIL Priority Special Delivery by 1pm 0-1kg £7.99
ROYAL MAIL Priority Special Delivery by 1pm 1-2kg £10.99
ROYAL MAIL Priority Special Delivery by 1pm 2-10kg £24.99

A working day is Monday to Friday, excluding Bank Holidays.

UK Priority Delivery Services: your order goes to the front of the queue and we will send your parcel the same day if you order before 3pm on a weekday. Parcels will be sent by the listed carrier for the service selected. NB Our Priority Services are not available to all UK postcodes; exceptions include the Scottish Highlands and all UK islands. You will be offered services appropriate to your postcode at checkout.

DPD Priority Services: select one of our DPD Priority services and avoid the hassle of waiting around all day for your delivery. DPD will notify you of your one-hour delivery window by SMS and email, and you can track the progress of your parcel on a real-time map, all the way down to a final 15-minute time slot.

DPD will also offer you rescheduling options, both the night before and on the day, so you can select an alternative delivery date, deliver to a nominated neighbour, leave the parcel in a safe place, collect your parcel from your local DPD depot or participating DPD Pickup shop, or upgrade to delivery before 1200.

UK Standard Delivery Service: we aim for your parcel to arrive within 3-5 working days although some addresses may occasionally take longer if more remote; for example Scottish highlands and any UK islands. Parcels will be sent either by a Royal Mail 48 service, Royal Mail tracked service or by courier. Please bear in mind that most of these postal services do not deliver on Saturday, Sunday or Bank Holiday.

Will someone need to sign for my parcel?

Most standard service parcels will not need a signature although some parcels, which are larger or of higher value may need a signature upon delivery. Parcels sent by Priority* services will need a signature upon delivery. The driver may leave your parcel without a signature upon request and although we are happy to add intructions to the parcel, we cannot guarantee that these instructions will be followed.

You can add instructions during checkout such as "If out leave in porch" for example. If you request that a parcel be left anywhere where it will not be signed for, and the carrier claims that they followed your instructions, and the parcel has disappeared then that is your loss, not ours.

You will also have the opportunity to add an alternative delivery address at checkout.

*By selecting a DPD Priority service you will have the opportunity to amend your delivery details once the parcel has been shipped including adding a safe place, amending the delivery address and rescheduling to another date or time.

Yes. There are two options:

1. Your parcel can be delivered your nearest 'DPD Pickup' shop. Simply choose one of our DPD services for delivery and divert your parcel whilst in transit using your DPD Predict email or SMS. You can find your local DPD Pickup shop here

2. Click and collect from us at Needle Sports - by all means come and see us in Keswick. You can select to collect instore at checkout and there is no delivery charge. Orders can be ready in an hour or two but if you are coming sooner then let us know and we will accommodate this. Select Click and Collect at checkout, enter your postcode and click on the Needle Sports pin at the centre of the map.

Yes. Standard UK shipping costs apply if the goods are posted to a BFPO address. Items will be sent by Royal Mail or by Parcelforce. The BFPO weight limit is 30kg. There are exceptions though including war zones and some ships. It is your responsibility to check the BFPO postcode is eligible. NB When ordering, if your parcel should go to a BFPO address in the UK and you must select UK as country for delivery (if any other country is selected then your parcel may not reach the intended recipient and you will get charged for postage overseas!)

Is there anything else I need to know?

We will do our very best to get your parcel to you as expected. If you are out, carriers may leave a card for you to collect the parcel or call them to re-arrange delivery. If a parcel comes back to us due to failed delivery you will be responsible for the cost of re-sending the parcel.

You may be familiar with our little shop in Keswick and all our mail orders are sent from here. We keep as much stock as we can manage and restock regularly. If an item is out of stock it is probably already on order from our suppliers.

We aim to contact customers if we are out of stock of one or more items from an order and there is a delay of more than a few days. We may send in stock items initially and out of stock items to follow or we may send everything together when in stock. We will treat each order on a case by case basis. For international orders we will send everything together. Please contact us if you need to.

You can login to your account to check the status and shipping information of any of your orders. You should also have received a confirmation email with your shipping details including tracking numbers where applicable so you can search the carrier's website for the latest tracking information.

Customers using DPD  priority delivery services will be able to check delivery status and amend delivery details using their DPD email or SMS.

If you have been unable to locate your parcel using any of these methods then please contact us:

017687 72227 (or from abroad +44 7687 72227)

We accept online payment by Paypal or by credit card. Deliery must be to the same address to where the card is registered. Once we have received your order we may contact you for further confirmation that you are the cardholder as this is sometimes recommended by our bank. We regret that we are unable to take orders over the phone. We do not accept orders where the delivery address is an International forwarding agency or freight company, and such orders will be cancelled and refunded.

Channel Islands Delivery: we will send your parcel by Royal Mail or by courier and a signature may be required upon delivery. To benefit from VAT free shopping you will need to select ‘Delivery to an International Address’ at checkout and then select ‘UK-Channel Islands’ as your country. Priority services are not available for the Channel Islands.

International Delivery:we will use a Royal Mail or courier service which will need signing for upon receipt. Delivery time depends on location but we would expect your parcel to arrive within two weeks. A signature will be required upon delivery.

It is worth noting that some items will be sent in a box for protection during transit so the shipping price at checkout may reflect this. An example would be a sleeping bag weighing 1.6kg which may fall into the 2kg+ shipping price.

If we are out of stock of one or more items we will contact you by email to let you know your options.

Please Note: We regret that due to the current sanctions against Russia incurred as a result of its invasion of the Crimea, we are unable to find carriers willing to transport parcels to Russia and so we can no longer accept orders for shipping to Russia.

Up to 0.5kg 0.5kg to 2kg 2kg to 3.5kg 3.5kg to 5kg 5kg to 6.5kg 6.5kg to 8kg 8kg to 9.5kg 9.5kg to 11kg 11kg to 12.5kg 12.5kg to 14kg 14kg to 15.5kg 15.5kg to 17kg 17kg to 18.5kg 18.5kg to 20kg 20kg+
£10 £15 £20 £20 £25 £25 £30 £30 £35 £35 £40 £40 £40 £40 POA

Albania, Andorra, Austria, Belgium, Bosnia and Herzegovina , Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Merino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City

Up to 0.5kg 0.5kg to 2kg 2kg to 3.5kg 3.5kg to 5kg 5kg to 6.5kg 6.5kg to 8kg 8kg to 9.5kg 9.5kg to 11kg 11kg to 12.5kg 12.5kg to 14kg 14kg to 15.5kg 15.5kg to 17kg 17kg to 18.5kg 18.5kg to 20kg 20kg+
£12 £20 £35 £50 £70 £90 £110 £140 £150 £160 £170 £180 £190 £200 POA

Worldwide delivery to all other countries

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